Adjustment and Repair Policy
At Shady Grove Eyewear , we are committed to ensuring the satisfaction of our valued customers. Our Adjustment and Repair Policy for your eyewear is designed to address any concerns you may have regarding the fit, functionality, or condition of your eyewear.
Adjustment Services:
-Complimentary Adjustments:
We offer complimentary adjustments for the first 30 days after your sunglasses purchase. There after a fee may apply .
Visit any of our “contact us” section to initiate ticket for a professional fitting and adjustment to ensure optimal comfort and functionality. Please see the adjustments page for details.
Repair Services:
Manufacturer's Defects:
If your sunglasses exhibit defects related to manufacturing, we will repair or replace them one time free of charge within the warranty period specified at the time of purchase. Please read section on Manufacturer defects vs Wear and tear.
Out-of-Warranty Repairs:
For damages not covered by the warranty, we offer repair services at a reasonable cost. Contact our customer service team for a quote and instructions on how to proceed with the repair.
Process for Adjustments and Repairs:
Contact Customer Service:
contact our customer service team through contact us section. We will guide you through the necessary steps for mail-in repairs.
Important Notes:
We require Original Proof of Purchase: Please retain your original receipt as proof of purchase. It is required for warranty claims and some repair services.
Modifications by Third Parties: Any modifications or repairs conducted by non-authorized entities may void the warranty and alter our ability to provide effective repair services.
Shipping Costs:
Customers are responsible for shipping costs associated with mail-in repairs, including warranty-covered manufacturer defects.
At Shady Grove Eyewear , we stand behind the quality of our products. If you have any questions or concerns about our Adjustment and Repair Policy, please do not hesitate to reach out to our customer service team at [email protected] . Your satisfaction is our priority.
Thank you for your business!