Smart Eyeglasses Frames Policy
Warranty Coverage:
- Standard Warranty: All smart eyeglasses frames come with a 1-year warranty from the date of purchase. This warranty covers manufacturing defects, including issues with the frame, electronics, or any functional components.
- Exclusions**: The warranty does not cover damages caused by improper use, accidents, unauthorized repairs, or normal wear and tear (e.g., scratches, discoloration, or cosmetic damage).
Repairs and Maintenance:
- Repair Services : We offer repair services for smart eyeglasses frames. Repairs due to manufacturing defects within the warranty period are free of charge. For repairs outside of the warranty or not covered by the warranty, fees will apply.
- Assessment Process: Before initiating any repair, customers are required to send clear pictures of the damage for an initial assessment. Our team will evaluate the damage and provide an estimate of repair costs and feasibility.
- Repair Limitations: Certain damages, such as severe electronic malfunctions or extensive structural damage, may render the frames unrepairable. In such cases, we will advise on the best course of action.
Care and Maintenance:
- Cleaning: Use a soft, lint-free cloth to clean the lenses and frames. Avoid using abrasive materials, alcohol, or harsh chemicals, as these can damage the lenses and electronics.
- Storage: Store your smart eyeglasses in the provided case when not in use. Avoid exposure to extreme temperatures or moisture, which can damage both the frame and electronic components.
- Battery Care: Follow the recommended charging instructions to maintain battery health. Avoid overcharging or exposing the glasses to direct sunlight while charging.
Returns and Exchanges:
- Returns: Smart eyeglasses frames can be returned within 30 days of purchase, provided they are in original condition with all accessories and packaging intact. Refunds or exchanges will only be processed after a thorough inspection.
- Exchanges: If the frames are defective or not functioning as intended within the first 30 days, you may request an exchange for a new pair.
Software Updates:
- Firmware Updates: Periodically, firmware updates may be released to improve the functionality of your smart eyeglasses. Customers are encouraged to install these updates promptly to ensure optimal performance.
- Compatibility: Ensure that your smart eyeglasses are compatible with your smartphone or other devices by checking the latest compatibility requirements. Updates may be necessary for continued compatibility.
Privacy and Data Security:
- Data Collection: Some smart eyeglasses frames may collect usage data. We are committed to protecting your privacy and will never share your data without your consent.
- Security Measures: We use industry-standard security protocols to protect your data from unauthorized access.
By using our smart eyeglasses frames, you agree to abide by this policy. For any questions or further assistance, please contact our customer support team.